Terms and Conditions
These terms and conditions govern your use of Incaspin Casino and all associated services. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these conditions, you must not use our services.
General Terms
Incaspin Casino operates under the jurisdiction of Curacao and holds a valid gaming licence issued by the Curacao Gaming Control Board. All players must be at least 18 years of age or the legal age of majority in their jurisdiction, whichever is higher. It is your responsibility to ensure that online gambling is legal in your country of residence before registering an account.
Each player is permitted to register only one account. Multiple accounts are strictly prohibited and may result in the suspension of all accounts and forfeiture of any winnings. You must provide accurate and complete information during registration, including your full name, date of birth, address, and contact details. We reserve the right to request verification documents at any time to confirm your identity.
You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted through your account will be considered your responsibility. You must notify us immediately if you suspect unauthorised access to your account.
Deposits and Withdrawals
Incaspin Casino accepts various payment methods, including credit cards, debit cards, e-wallets, and bank transfers. All deposits are processed in the currency specified during registration. Minimum and maximum deposit limits vary depending on the payment method selected.
| Payment Method | Minimum Deposit | Maximum Deposit | Processing Time |
|---|---|---|---|
| Credit/Debit Card | £10 | £5,000 | Instant |
| E-Wallets | £10 | £10,000 | Instant |
| Bank Transfer | £20 | £50,000 | 1-3 business days |
Withdrawal requests are processed within 24-48 hours for verified accounts. First-time withdrawals and withdrawals exceeding £2,000 may require additional verification and processing time. We reserve the right to request documentation to verify the source of funds and ensure compliance with anti-money laundering regulations.
| Withdrawal Method | Minimum Withdrawal | Maximum Withdrawal | Processing Time |
|---|---|---|---|
| Credit/Debit Card | £20 | £5,000 per transaction | 3-5 business days |
| E-Wallets | £10 | £10,000 per transaction | 24-48 hours |
| Bank Transfer | £50 | £50,000 per transaction | 3-7 business days |
All withdrawal requests must be made using the same payment method used for deposits, where possible. Any fees imposed by third-party payment providers are the responsibility of the player.
Bonuses and Promotions
Incaspin Casino offers various bonuses and promotions, each subject to specific terms and conditions. All bonuses are subject to wagering requirements, which must be fulfilled before any winnings can be withdrawn. Wagering requirements typically range from 30x to 50x the bonus amount, depending on the specific promotion.
Bonus funds cannot be withdrawn until the wagering requirements have been met. Different games contribute differently towards meeting wagering requirements. Slots typically contribute 100%, whilst table games and live casino games may contribute less or not at all.
| Game Type | Wagering Contribution |
|---|---|
| Slots | 100% |
| Table Games | 10% |
| Live Casino | 10% |
| Video Poker | 5% |
Bonuses are available to players who meet the eligibility criteria specified in each promotion. We reserve the right to withdraw or amend any bonus at our discretion. Bonus abuse, including the creation of multiple accounts to claim bonuses, will result in the forfeiture of all bonuses and potential account closure.
Maximum bet limits apply when playing with bonus funds. The maximum bet per spin or hand is typically £5 unless otherwise stated. Exceeding this limit may void the bonus and any associated winnings.
Responsible Gaming
Incaspin Casino is committed to promoting responsible gaming and providing tools to help players maintain control over their gambling activities. We offer various self-exclusion options, including temporary cooling-off periods and permanent self-exclusion.
Players can set deposit limits, loss limits, and session time limits through their account settings. These limits can be increased only after a 24-hour cooling-off period, whilst decreases take effect immediately. We also provide links to independent organisations that offer support for problem gambling, including GamCare and BeGambleAware.
If you believe your gambling is becoming problematic, we encourage you to use our self-exclusion tools or contact our customer support team for assistance. During any self-exclusion period, you will not be able to access your account or receive any marketing communications.
Disputes and Complaints
If you have a complaint or dispute regarding any aspect of our service, you should first contact our customer support team via live chat or email. We aim to resolve all complaints promptly and fairly. You must provide all relevant details and supporting evidence when submitting a complaint.
Complaints will be acknowledged within 48 hours and investigated thoroughly. We aim to provide a full response within 10 business days. If you are not satisfied with the resolution, you may escalate your complaint to the Curacao Gaming Control Board or an independent alternative dispute resolution service.
All gameplay records, transaction histories, and communications are retained for a minimum of five years and may be used as evidence in the event of a dispute. We reserve the right to suspend accounts pending the outcome of any investigation.
These casino terms and conditions may be updated from time to time, and continued use of Incaspin Casino constitutes acceptance of any amendments. It is your responsibility to review these terms regularly to stay informed of any changes.